Why are my receipts being rejected?
Here are the descriptions for each rejection reason:
This could mean the one or all of the following
- you took photos of different receipts and upload them in one submission (you're supposed to upload them separately)
- the receipt is being placed on top of other receipts or papers with text, and is interfering with text extraction
- the receipt is folded
- the camera is too far away from the receipt
- the photo is too blurry or dark
- the receipt is too wrinkly
- the receipt is in A4 or other non-standard sizes
We do not accept EFTPOS receipts
We do not accept EFTPOS receipts, i.e. the small receipt that’s generated by the EFTPOS machine.
What to do next: You can ignore this entry. Just be sure to not upload EFTPOS receipts again.
The receipt is too blurry to read. Or you have accidentally included too many receipts in the picture.
Receipt older than 30 days
We do not accept receipts older than 30 days from when you upload the receipt.
What to do next: You can ignore this entry. Just be sure to not upload old receipts again.
Retailer not supported
This means we do not accept the receipts from this retailer, e.g. Australia Post, movie tickets, transportation tickets, gift card purchases or train ticket top ups.
What to do next: You can ignore this entry. Just be sure to not upload this receipts from this retailer again.
Date not included
This means you might have missed the Purchase Date when you were taking the picture.
What to do next: Simply head back and upload the receipt again. This time make sure you’ve captured the Date.
This means you might have missed the Store Name when you were taking the picture.
What to do next: Simply head back and upload the receipt again. This time make sure you’ve captured the Store Name.
We do not accept receipts with no or vague item names.
What to do next: You can ignore this entry. Just be sure to not upload this type of receipts again.
This means the receipt you are trying to upload already exist in our system.
You can ignore this entry. Please note if you intentionally upload the same receipts over and over again, your account may be suspended.
Daily store limit reached
This means you have uploaded more than 3 receipts from the same retailer, all of which have the same transaction date. This is not allowed as it's very unlikely that you been to Coles for example, 5 times on the same day.
This means our system has flagged your account as suspicious.
There are multiple levels of fraud protection in place to prevent spam activities. If your account is repeated flagged as suspicious, we may suspend it.
Think we’ve made a mistake?
Open up the live chat bubble and tell us about your concerns.